Grab is Southeast Asia's leading taxi-hailing and car-renting service platform. Users only need to use their local mobile phone number to complete registration and login, and they can immediately enjoy convenient taxi-hailing services.Grab's business territory spans most of Southeast Asia, covering more than 350 cities in 8 countries, providing hundreds of millions of user groups with efficient and reliable travel solutions.In addition to its core ride-hailing service, Grab also continues to innovate and integrates a variety of convenient functions, such as takeout ordering, e-wallets, home delivery services, online banking and mobile payments, aiming to create a comprehensive digital life.Service Platform.It is particularly worth mentioning that Grab’s built-in one-click alarm function provides a solid guarantee for users’ safe travel.
Grab Features
1. Booking
Enter your pick-up and drop-off location to get an estimated fare.
2. Get a driver
grab will find the nearest available driver for you.
3. Track your driver
Know your driver's location and estimated time of arrival in real time.
4. Arrive safely
Share your travel details with loved ones for added security or even just to let them know you're on your way.
Grab vehicle options
JustGrab: Efficient vehicle matching to help you request a ride as quickly as possible
GrabCar: pick up in a practical or luxury private car; can travel alone or as a group of three
GrabTaxi: Call a taxi with one click for a fixed price, fast and convenient
GrabTrike: Enjoy the convenience and flexibility of three-wheel transportation at a fixed price
GrabFamily: Specially provides rides with safety seats for families with children aged 1-7 years old
6-seaters: Book a spacious and comfortable car that can accommodate 6 people and easily share the ride with friends
GrabCoach: ~Anytime~ Book a minivan or bus anytime
Rent: Hourly GrabCar service with dedicated driver
The applications are good, but the customer support has significant issues. I've had trouble reporting problems or getting assistance. For example, a driver couldn't find me despite my accurate location. They claimed to be at the location, but weren't. I had to go find them 200m away in heavy rain. When I cancelled, I was fined. Trying to report this, the support system kept generating errors, as if blocking my complaint. stpd grap i want my rm3 back damnit! 😭
The app throws me back to the previous screen once placing an order, and now the deal or offer is invalid, so the price goes up, now my wallet balance is insufficient. I have to cash in again. not good!
Be careful to double-check the location, as it may default to a random distant location. It is then difficult to edit, and you are locked into a negotiation with the driver to go extra distance. Previously had only ordered from home, yet it still set a random location (even though the app turns on GPS when the Grab app opens).
Convenient until it isn't. Great app for ordering food and groceries but the transportation aspect is iffy. First the times aren't at all accurate. Second issue is setting a destination. Not sure it's an issue with the app but the map system is awful. If I try to go UPTC i'll get corrected to Uptown mall. If I want to be dropped off outside of the city I have to triple check the address otherwise my drop off point will be in the highway even if it's the exact address on google/apple/bing maps!
This app is ok, however; be aware that it will rarely give the driver an accurate location to pick you up at. You may have to walk a block or two to find your taxi. Usually this is not an issue, but the driver may cancel if you're not there on time. Also, it is hard sometimes to understand where the pick up point is. It should be where you are standing, but often is not the case. I also cannot update my account with an email because grab says my email is already in use.
Excellent and must have app for living in Thailand and any other country that uses grab! Only negative is that when ordering food or groceries, there is a lot that is in Thai and/or another language. Thankfully, there are pictures for everything and you can always screenshot then use google translate, but it would be great if there was a way to have a built-in translator. That has caused very few issues for me, but it is an issue. However, NOT one that should scare someone away from using this.
feel more secure with the ride booking. unlike airasia ride, drivers keep on cancel my bookings, eventhough it's a schedule booking..last minute hard to get other nearby drivers, then requested for tips first only find a new driver for me...sucks!
Great App. Makes movement and important tasks as easy as possible. Loved the App. Maybe some more solutions improved would make it more desired. For example, when a Grab driver cancels the ride after we waited for 10 mins, we got no compensation whereas if we cancel the ride, we had to pay little sum. Don't our time have any value? Also, just before the rush hours the prices go high a lot. There should be a cap and both the riders and users interest should be kept in mind.