Enel Energia is a comprehensively upgraded multi-functional service platform designed to provide users with a convenient energy management experience.Through this application, users can independently manage the supply of electricity, natural gas and fiber optic services and enjoy integrated digital services.Users only need one account to access all Enel Energia's online services. Whether they are registered old users or new users, they can easily create or log in to the account through the application. This account can also be used to access the enel.it website.The customer area, as well as the digital services of other Enel Group companies, achieve seamless cross-platform connection.In order to improve user experience, Enel Energia has also introduced biometric technology to support fingerprint or facial recognition login, which not only ensures account security, but also makes the login process faster and more convenient.
Basic features of Enel Energia:
Bill management
Allows users to view bill details at any time and pay conveniently through a digital wallet without having to re-enter credit card information.
direct debit activation
Users can set up bill direct debits and apply for deposit refunds if they meet the conditions.
self service
Enables users to submit meter readings and opt-in to receive electronic bills, reducing paper usage and carbon footprint.
Information modification
Users can modify supply-related information such as power class and billing address.
general Service
Provides a variety of management functions related to energy supply to meet users' daily operation needs.
Highlights of Enel Energia:
- Timely reminders when bills are due or issued to avoid missing payment deadlines.
- Participate in the WOW! loyalty program and enjoy discounts, prizes and bill benefits.
- Visually view expenditure progress through charts, monitor electricity usage, and control costs.
- The support section has been redesigned to make it easier for users to quickly search and get the information they need.
It keeps always asking for the password, it is very slow when it comes to processing payments and other operations allowed by the app, no app notifications about new Bill's, it is very awkward that an email and phone number change has not been processed yet after almost a year - as a matter of fact I'm not receiving any notifications anymore (except for adverts) since I changed email address and phone number with consequently delays in payments and sub-sequently surcharge. It is disgusting.
The app is fantastic!!. It's really easy and smooth while I was surfing across all the features to try to get used it. Well done!!
app requires minimum 5/6 times the payment before accepting it ( I tried with 3 different methods)... this app should save customer's time, not waste it!! it's really frustrating.
I fill good working with Enel come and see you will feel better
Nada funciona! Não se consegue ver a conta, nem pra fazer o pagamento. Sem falar que ainda tive que fazer novo cadastro, pra conseguir acessar o app. Ficou um lixo!
Payment is a nightmare. In 2022 for a company like this it is ridiculous!
app terribile, sembra improvvisata da qualcuno che non ha mai fatto prima un'app moderna per smartphone
Fate schifo, sembra che vi impegnate per prendere solo agenti ignoranti e maleducati, non hanno voglia di lavorare neanche per finta e ti chiudono la chat in faccia quando si sono rotti di seguirti. Pessimo Edit a distanza di oltre un anno, è sempre più evidente che gli operatori chiudano la chat di proposito quando non sanno offrire una risposta o si sono rotti le scatole di parlare. Continuate pure a raccontare la storiella dei problemi di rete, non ci crede nessuno, siete tutti ridicoli
Generally, a useful app. I especially like the ability to see daily usage. Your previous reviewer is correct, the app could benefit from an English language option.