"Carlcare" is an official after-sales service application developed by Transsion Holdings, which provides comprehensive equipment support and services to users of brands such as Infinix, itel, TECNO, Syinix and Oraimo.Here are the core functions and features of the app:
Comprehensive service platform: Carlcare App integrates mobile phone repair, warranty services, product consultation, parts replacement and other functions to provide users with one-stop after-sales service solutions.
Make an appointment for maintenance services: Users can make an appointment for nearby maintenance services online, easily select the time and location through the app, and enjoy a convenient maintenance experience.
Real-time status query: Users can track maintenance progress, understand the maintenance status of equipment, and ensure service transparency.
Service outlet inquiry: Provides information on more than 2,000 service outlets around the world, including third-party cooperative outlets, to facilitate users to find the nearest service center.
Warranty period query and management: Users can query the warranty status of the equipment, manage warranty information, and ensure that services are enjoyed within the validity period.
Value-added services: In addition to basic repair services, Carlcare App also launches value-added services such as broken screen insurance and extended warranty to provide users with additional device protection options.
Online customer service and support: Through the built-in chat function of the application, users can communicate directly with professional customer service to solve problems encountered during use without going to the store in person.
User experience optimization: Continuously update and upgrade to improve application performance, optimize the user interface, ensure smooth operation, and improve user satisfaction.
Large number of monthly active users: Since its launch in 2015, the number of monthly active users of Carlcare App has continued to grow and has reached a considerable scale by 2024, demonstrating its popularity in the target market.
Multi-language support: Considering the global nature of its services, Carlcare App supports multiple languages to ensure that users in different countries and regions can use it easily.
"Carlcare" App is a powerful after-sales support tool for mobile phone users of specific brands. It simplifies the after-sales service process, improves service efficiency, and also enhances users' trust and loyalty to the brand.
If anyone wants to spoil his/her own life than should go for infinix products. They can do everything to disappoint you. I have wasted 5 months. Pathetic service, no redressal of complaints, bad behaviour at service centres, third class products, etc are some of the exclusive features of Infinix.
What the hell is wrong with you guys... Everytime I try to seek some consultation..the same guy always shows up and asks to do nothing but troubleshooting.. Bro doesn't know anything besides troubleshooting..And now I am not even able to click on the chat option like the hell is going on with you guys.. My phone is automatically restarting and draining my battery and you guys don't even give an option to contact you easily and seek solution.. Please improve this my phone is dying guys.....
Very good and reliable. You get quick response and that depends on the time you needed the information.
So far carlcare has been very useful... I brought an original Android charger for 300... So cheap... And they sell phones in a very affordable price with discount at times.... The best part is they exchange old phones for new ones at a very low price... It's mind blowing.... As of now it's been very useful
For the 1st time I have witnessed a full Service rendered to me without a penny collected sure to Warranty!! My Tecno Camon 20 Board was changed for me without a dime taken, I really appreciate 🙏 , and the customer attendance were top notch... Well done